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An Overview of The National Lottery UK

The National Lottery UK is the official site of the UK National Lottery and is operated by a subsidiary of the National Lottery Commission. It only allows local citizens to register an account, and it only uses the currency Pound Sterling (£) and the English language.

Trusted UK Lotto Review

Lottery Games Available for Players

The National Lottery UK is the website of the UK National Lottery organizers the Camelot Group, which is regulated by the National Lottery Commission. It offers the following games to local participants:

  • UK National Lottery
  • EuroMillions
  • UK Thunderball
  • UK Lotto Hotpicks

Claiming Prizes

The National Lottery UK is the official gaming platform for all its offered games, including the EuroMillions, because the country's gaming commission is one of its founders. It uses official kiosks to purchase official entries on behalf of users, and these kiosks will store the entries safely until the draw dates are finished.

Winners will be notified by email if at least one of their lines is victorious after the draw. Jackpot winners will receive a call from their support department.

Internet users will receive prizes £500 and below to their online balance directly. Winners of amounts above £500 but not over £30,000 will get a call from the support department and given instructions to ensure the amount is paid to the player's debit card.

Winners who win prizes above £30,000 to £50,000 will receive their winnings through a check issued by The National Lottery UK and are advised to call the organization first.

Players can choose to have their winnings sent to their debit account automatically. It will take 3-5 business days before the amounts are reflected.

User Experience

The National Lottery UK's website is clean and uncluttered, despite showing plenty of information. It displays the game that will soon have its draw on its homepage banner accompanied by a convenient button to join quickly. Below this banner is a section dedicated to delivering news about its biggest winners, and another partition named "Game Store," which has instant win games, scratch cards, and slots for quick winnings.

The site is also the official publication of The National Lottery Commission of the United Kingdom. Below all the sections is a meter that shows visitors the amount they had won for participating in the organization's lotteries. Nothing beats the feeling of gaining substantial sums of cash with such little effort!

Recent Winners

The National Lottery UK's "Life Changing" top menu option shows all its recent winners and the amazing and often touching stories of how the games have changed their lives.

Two of these winners are Adam and Amy Pryor, who won £1,000,000 from the UK National Lottery on August 25, 2017. They said the winnings will help them raise their children better and pay off all their debts.

An anonymous ticketholder won a whopping £16,976,182 on September 9, 2017. The National Lottery UK reports it has made contact with the winner, and the syndicate or individual is still deciding whether to go public with their winning.

Meanwhile, a Greenock ferry port assistant named James Couper was shocked to find out he won the jackpot on January 28, 2017. He divided the grand prize with another ticket holder, who chose to remain anonymous, and earned £4,369,877.

The highest jackpot the UK National Lottery ever paid out was to the victorious couple Colin and Chris Weir from Ayrshire. The two are well known for joining the EuroMillions and taking home a mind-numbing £161,653,000. Good people with good hearts, they used a big chunk of the money to develop their local community and support various charities.

For more stories, have a look at our UK Lotto Winners article.

Play Eligibility

The official National Lottery website is only available to UK residents, and automatically restricts foreign IP addresses from registering an account. All participants must be aged 16 years old and situated within the country or in the Isle of Man. Non-UK residents or UK nationals living abroad can still buy official draw tickets. Read the section below to find out how.

Buy UK National Lottery Tickets Online

The National Lottery UK's official website restricts registration for international participants. However, they can still participate in the lotteries it offers using a lottery messenger (ticket agent) or a betting service.

Non-UK participants using these services have more advantages than local citizens who use the National Lottery UK's website because they also offer fantastic welcome bonuses and deals. Some of these are:

  • Multi-Syndicates: These are syndicates that participate in two or more lotteries
  • Multi-Draw Discounts: The more days and weeks player subscribe, the higher the discounts upon checkout
  • 2 for 1 Tickets: Buy one ticket and get another ticket free
  • Money Back Guarantees: New account owners can purchase as many entries as they want and might be able to receive a 100% refund for all losing tickets—a great consolation indeed
  • Welcome Discount: New players receive a substantial discount on their first purchase
  • VIP Bonus: The more users play, the more they earn certain points. If they accumulate enough points, they can get discounts, freebies, and other prizes
  • Raffles: Buying a specific number of tickets for a particular lottery or spending a certain amount to purchase tickets can earn account owners a raffle ticket to a service-sponsored game that awards substantial prizes

We have prepared a comprehensive list of legit lottery websites selling tickets to the UK Lotto.

Buying UK Lotto Tickets: A Guide for UK Residents

Before players can join any lottery offered on The National Lottery UK's official website, they will need to sign up for an account. Right next to the "Sign in" button is the "Open an Account" link, which will supply applicants with a form that asks for their complete name, email, password, UK address, working mobile phone number, and birth date.

Account owners will have to deposit money into their online balance before they can make a purchase. The website accepts funding from local and Isle of Man debit cards only.

To purchase tickets, buyers can click the "Play Games" option in the top menu, which will display the list of games available. Once they have decided which game to join, they can click "Play Lotto" on the bottom-right corner of each game card.

The "Play Lotto" page will display a line with small squares that correspond to the number of digits required for the lottery. Participants can type in their lucky numbers, select the draw days they wish to join, and the weeks they want to use the same line. Once finished, they can click "Play," head to the checkout page to confirm their purchase, and wait for the results.

UK Lotto Customer Service

Winners can call the Prize Claim Department's phone number, +01 923 425 045, to confirm their prize and arrange for a meeting with a National Lottery UK representative.

In case of lost entries, players can call the same number, send an email to, or send a written letter to this address: The National Lottery, PO Box 287, Watford, WD18 9TT.

In the "Contact Us" option in the bottom menu of the homepage, concerned individuals can find the "By Webchat" tab, which has a button that lights up if a chat agent is online.

Internet players can contact the following number for any concern: 0333 234 44 33. Agents are only available on these times and days:

  • 08:00 - 19:00 GMT Monday - Saturday
  • 09:00 - 17:00 GMT on Sundays

Buyers who purchased their entries from a local kiosk or shop can call this number to discuss their concerns: 0333 234 50 50.

Customer support is only available for this number on the following hours and days:

  • 09:00 - 19:00 GMT on Tuesdays, Wednesdays, Fridays, and Saturdays
  • 09:00 - 17:30 GMT on Mondays and Thursdays
  • 09:00 - 15:00 GMT on Sundays

Impaired-hearing players on both online and offline play can contact 0370 737 82 49 on the following times and days:

  • 09:00 - 19:00 GMT on Tuesdays, Wednesdays, Fridays, and Saturdays
  • 09:00 - 17:30 GMT on Mondays and Thursdays
  • 09:00 - 15:00 GMT on Sundays

Users can also send physical mail to The National Lottery UK's address: The National Lottery, PO Box 251, Watford, WD18 9BR.

Promotions and Bonuses

Instant Win Games

The National Lottery UK features the same scratchcard games it offers in its official kiosks and purchasing centers. Online, it offers slots and objective-driven games that offer instant winnings up to £1,000,000.


The National Lottery UK is the official website of the organizers. It has no pre-made syndicates. Its "Syndicates" option in the bottom menu has instructions on how to create and maintain a lotto-playing group in the United Kingdom.

The Bottom Line: For UK Players, The Chance of Winning Prizes is Limitless!

The National Lottery UK is a service dedicated to locals and is a reliable online platform with a website that is easy to navigate. While players from other countries cannot participate using the service, there are platforms in the Internet that allow them to join and win in UK-exclusive lotteries such as the UK National Lottery and UK Thunderball. However, locals are lucky to have an online platform dedicated just for their convenience to win huge prizes.